Most questions are answered in the documentation or the FAQ & troubleshooting. If you can't find what you need, the channels below get you to a real person — typically same business day for Business and Enterprise plans, 24–48 hours for Team, best-effort for Free.
1. Quick start
If you're new, read these three first:
- First review in 10 minutes — connect your repo, link a ticket, see your first verdict.
- How the 3-stage pipeline works — what codingassist.bot does under the hood, so the verdicts make sense.
- Acceptance criteria, mapped — the small shift in how you write tickets that sharpens every verdict.
2. Common questions
How do I connect my Git provider?
Connect Azure DevOps from your integrations settings and authorize the repositories you want reviewed. Step by step in Connect Azure DevOps. GitHub, GitLab and Bitbucket are on the roadmap.
Why was my verdict different from a teammate's review?
codingassist.bot reasons against the acceptance criteria attached to the ticket. If those criteria don't capture an implicit requirement, the verdict will miss it. Open the reasoning trace linked in the verdict comment to see which AC was bound to which line of code.
Where do I change my plan or update billing?
In Settings → Billing. Plan changes take effect at the next billing cycle; see Billing for proration details.
How do I export my data?
From Settings → Datayou can export verdicts, audit trails, and policy configuration as JSON. The export honours your plan's retention window.
Can I run it on my own infrastructure?
Self-hosting in your own VPC is in development. Today, the closest option is bring your own model key (BYOK), which keeps the reasoning engine under your control.
3. Contact us
Product help
Email support@codingassist.bot — monitored by engineers, not a Tier 1 desk.
Billing and invoicing
billing@codingassist.bot. For VAT numbers and purchase orders, mention it in the subject and we'll route faster.
Sales and Enterprise
sales@codingassist.bot or book a demo.
Legal and privacy
DPAs, MSAs, SCCs, and rights requests: legal@codingassist.bot (legal) or privacy@codingassist.bot (privacy).
Who you are contracting with
codingassist.bot is operated by JADEV GROUP (SARL), incorporated in Belgium. These are the details on our invoices and contracts.
JADEV GROUP (SARL)
Rue du Laekenved 7, 1080 Brussels, Belgium
VAT: BE1027.114.687
Tel: +32 2 586 00 67
Contracts and formal notices: legal@codingassist.bot. For product help, use support@codingassist.bot.
4. Reporting a bug
Email us and include:
- The verdict or reasoning-trace URL (in the comment we posted on your PR);
- What you expected vs what happened;
- The smallest repro you have.
Please don't include Customer Data in public issues.
5. Reporting a security issue
Please don't file public issues for security reports. Email security@codingassist.bot with details and reproduction steps.
We acknowledge within two business days and keep you updated through remediation. See Security & Trust Center for how your code is handled, encrypted, and isolated.
6. Response-time targets
By plan, weekdays, business hours in your account's timezone:
- Free — community support; we read everything, response is best-effort.
- Team — first response within 24 hours.
- Business — first response within 4 hours.
- Enterprise — dedicated CSM and a custom SLA in your order form.